You can make an appointment with Uniyoga & Massage Therapy in a number of ways including via our website, telephone, text or email. Appointments are available for a variety of durations from 30 minutes to 2 hours.

Upon making a booking, you will receive an email confirming all the important details, along with an email reminder 1 day prior to your appointment.

If this is your first appointment with us, you will also receive a New Client Consultation Form via email the day before your appointment. Please complete this because we will not be able to treat you until you have, and completion on the day will be part of your appointment time.

Cancellation Policy: 8 hours. We require a minimum of 8 hours’ notice to cancel an appointment. Failure to attend an appointment with less than 8 hours notice of cancellation will incur the charge for the full appointment. This is because we may not be able to fill your appointment slot and still need to cover our costs. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions. If you need to cancel your appointment at short notice, because of a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further massage bookings can be taken.

If you decide to cancel your appointment on time, you will keep the credit to be used in another day of your choice. Make sure to contact us your option.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot make up the missed time by overrunning or adding time to subsequent appointments.

All client information and clinical records will be safeguarded by Uniyoga Massage Therapy, and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. Consultations and client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.

In order to prevent unauthorized access or disclosure, we employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires. Each practitioner working for Bristol Massage Therapy Ltd will have access to these records only for the duration of their contract with Bristol Massage Therapy Ltd, and solely for the purpose of providing you with the most appropriate treatment.